Refund policy

90-Day Money-Back Guarantee

We want you to be happy with your Easehands massager. If you are not, you can request a refund within 90 days of the delivery date, subject to the conditions below.

How to request a refund

  1. Email Easehands@outlook.com within 90 days of delivery.
  2. Include your order number, the email used at checkout, and the reason for your request.
  3. If the item arrived damaged, defective or incorrect, include clear photos or a short video that show the problem and the packaging.
  4. We reply within 2 business days with the next steps. Do not send anything back before we confirm in writing.

Conditions

  • The request must be made within 90 days of the delivery date shown by the carrier. Requests after that date are not eligible.
  • To receive a refund, the item must be returned to the address we provide, with all accessories included (strap, charging cable and any other parts) and in reasonable condition. Refunds are issued after we receive and inspect the return.
  • Return shipping costs are paid by the customer, unless the item arrived damaged, defective or incorrect.
  • We may offer a replacement, a repair or a partial refund as an alternative. A partial refund may be offered where the customer keeps the item.
  • Items returned without our written approval, to a different address, or without proof of shipment cannot be refunded.

What is not covered

  • Damage caused by misuse, accidents, water, drops, unauthorized repairs or normal wear and tear.
  • Items that come back incomplete, heavily used or damaged by the customer.
  • Orders where we find signs of abuse of the guarantee, such as repeated claims, repeated returns or suspected fraud. We may decline further refunds to those accounts or households.
  • Delays caused by customs, carriers, wrong addresses or unclaimed packages. Please check your address before you pay.

Refunds

  • Approved refunds are issued to the original payment method within 5 to 10 business days after we receive and approve the return. Your bank or card issuer may take extra time to show it.
  • Shipping is free on our orders. Original shipping is not refunded if you were charged for it, unless the item was damaged, defective or incorrect.
  • We refund the product price you paid. Taxes, duties or customs fees charged by your country are refunded only where required by law.

Lost, delayed or damaged in transit

If your package has not arrived within 15 business days of shipping, or it arrives damaged, contact us within 90 days of the delivery or expected delivery date. We will investigate with the carrier and then send a replacement or refund.

Cancellations

You can cancel an order only before it ships. Email us as soon as possible. Once it ships, the guarantee above applies.

Payment disputes

Before you open a dispute or chargeback with your bank, please contact us at Easehands@outlook.com. We can solve most issues quickly. If a dispute is opened for an order that we had already refunded or offered to resolve, we may share the order, delivery and communication records with the payment provider.

Your legal rights

This policy does not limit any rights you have under the consumer laws of your country or region.

Contact: Easehands@outlook.com